Job description

The Opportunity

KFI Products, a sub division of Kappers Fabricating, Inc. seeks a professional, dependable and detail-oriented individual for our Customer Service / Office Clerk position. For more information on our products please visit our website www.kfiproducts.com

Customer Service Responsibilities:

• Answers telephone and gives information to callers, takes orders and messages, or transfers calls to appropriate individuals.
• Provides customer services such as order placement and account information.
• Monitor and manage our product MAP policy with our Distributors and Dealers
• Confers customers to coordinate processing and shipping and to resolve complaints.
• Receive orders, process shipping labels and data entry daily.

Office Clerk Responsibilities:

• Greets and welcomes visitors, determines nature of business, and directs visitors to appropriate person.
• Coordinates and directs office services, such as record keeping and housekeeping to aid executives.
• Handle materials including location, identification, and control of stock products; maintain stock of area materials.
• Keep accurate and up-to-date records.
• Continuously identify, measure, follow and improve area processes.
• Other duties as assigned.

Qualifications:

• Passion and/or knowledge of the ATV Powersports industry is a plus
• Good on the phone with Customers
• Self-motivated, confident, eager and willing to learn
• Strong data entry, proofreading and filing skills
• Ability to follow established work schedule and procedures
• Strong writing, documentation and speaking skills
• Ability to learn new skills and assume new responsibilities
• Ability to work cooperatively in a team environment
• Background check results satisfactory to KFI
• Negative drug test result(s)
• Experience with Microsoft Office Products (Word & Excel)

Benefits: Health, Dental and 401K, Holiday Pay, PTO

Work Hours: Monday-Thursday 8:00am-5:00pm Friday 7:00am-1:00pm

Job Type: Full-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Overtime

Education:

• Associate (Preferred)

Work Location: One location

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