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Job Profile Summary

To provide overall administrative support to the sales and services organizations; Provide exceptional customer service support for internal and external customers. Ensure contract and financial transactions are processed timely, accurately, and in accordance with state, company, and SOX requirements.

Document and Contract Preparation - Review, audit pre need contracts for completeness and compliance to state, company and SOX regulatory requirements. Ensure all contracts are processed timely and accurately. Bank reconciliation.

Customer Service - Answer phones and greet walk-ins in a pleasant and professional manner. Answer customer inquiries, process customer service requests in a timely manner. Check voice messages on IVR and distribute them accordingly. Provide administrative support to the Sales and Services Team. Maintain a neat and orderly office at all times.

Work/ Life balance is as important to us as it is to you! We believe it is possible for our team members to be productive and enjoy a life outside of work!

Neptune Society is the largest provider of affordable cremation services in the nation. Over the past 40 years, our experienced team has assisted families in carrying out final wishes more affordably, with dignity and respect. Certified a Great Place to Work 3 years in a row , we provide our team members a Work/Life Balance unique for our industry.

We are currently looking for an Office Coordinator responsible for supporting multiple teams with various administrative tasks. The person in this role will be a fundamental part of ensuring that our office operations run smoothly and successfully every day.

Why work for Neptune Society ? We are the largest provider of cremation and pre-arrangement services in the industry. In additional to Work/Life Balance, some rewarding benefits we provide include:

• A generous compensation package
• Competitive health and wellness plans (medical, dental, vision, STD, LTD, wellness credits, etc.)
• 401(k) with company match
• Paid Time Off (Vacation, Sick, Holiday and Personal time)
• Job-related training, tuition reimbursement, and career path development
• Company discounts, and more

Who should apply? If you are committed to teamwork, respect, trust, communication and accountability we would love to have you join our growing team today! Some essential duties, responsibilities and requirements for the Office Coordinator role include:

• Support the sales team by processing and validating contractual agreements to ensure accuracy
• Provides exceptional customer service support by handling customer inquiries, questions, and updates
• Greets and assist visitors as they arrive at the office
• Answer and direct phone calls the appropriate party along with taking and delivering messages accurately
• Produce and maintain, same day checks, trust claims, and the reconciliation of bank records.
• Operate office equipment such as photocopiers, printers, fax machines, etc.
• Input statistical information into a CRM system and other databases
• Use of SOX compliance software to reconcile daily, weekly, and monthly reports

Requirements:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Time management and organizational skills
• Must have the ability to work independently or with a team
• Conveys information clearly and concisely in written and spoken communication
• Capable of setting and meeting priorities and deadlines.
• General clerical tasks, accounts payable, data entry, etc.
• Ability to maintain composure in a fast-paced office setting
• Notary license preferred but not required
• High school diploma or Equivalent
• 3- 5 years of administrative or related experience

What are you waiting for? If this describes you, apply today and find your “Why” in a rewarding career with Neptune Society

Postal Code: 30309

Category (Portal Searching): Administration and Clerical

Job Location: US-GA - Atlanta