Job description
ON-SITE ACCOUNT MANAGER
Posted On: Nov 12, 2022
Location: Robbinsville, New Jersey, US
Company: Qualfon
Job Summary
This position will require on-site presence at our facility in Robbinsville, NJ.
This position is responsible for maintaining and expanding relationships with existing customers. The Account Manager (AM) assists in managing the customer account plan/budget, and identifying and communicating the needs and expectations of our customers. The AM understands and sells to Dialog Direct competencies, ensures client satisfaction, understands the client’s strategic direction, and how best Dialog Direct can continue to support the developed relationship. The AM strategically plans and is responsible for meeting his/her set goal or quota. This position must confidently present solutions and resolutions to potential business concerns or issues. The AM also manages and closes contract negotiations, and presents State of the Business to Executive management. The AM is also working independently to successfully negotiate and close new and expanded business deals.
- Identifies new or expanded opportunity and understand exactly what is involved with the request
- Identifies clients whose accounts, within your portfolio, are shrinking and reach out and identify additional business opportunity
- Understand how client budgets work in conjunction with how you should estimate a project, job or change
- Communicates project/job assumptions, timeline requirements and contributes to the client solution internally, as well as with the Client
- Conducts Start of Work Meetings as assigned
- Meets with clients or stakeholders to provide project/job status updates and business reviews as required
- Creates and maintains relationships within client organizations
- Provides customer feedback to the organization regarding customer concerns, expectations and/or business problems
- Reviews project metrics to identify important trends with the internal departmental teams
- Handles billing reviews, credit and/or billing disputes
- Manages purchase orders and resolves any concerns regarding purchase orders or contracts
- Conducts follow-up meetings and communications on the client’s needs or concerns
- At times, writes content for proposals, promotional events, etc.
- Views customer needs as an opportunity and not an inconvenience
- Understands and adheres to GMP, GDP, HIPAA , Safety and Security Guidelines
- Ability to research trends in client’s industries and understands industry regulations/guidelines
- Creates customer account plans that meet company standards
- All other duties assigned
Area of expertise (Skills)
Bachelor degree in business preferred
Minimum of 2-4 years of experience in a related industry preferred
Account management or marketing experience a plus
Minimum of 2-4 years of experience in a related industry preferred
Account management or marketing experience a plus
Other Skills and Experiences (Min)
- Above average communication skills (verbal and written)
- Excellent presentation skills
- Above-average interpersonal skills
- Analytical skills/detail-oriented
- Multi-tasking ability
- Excellent organizational/time management skills
- Creative problem-solving skills
- Professionalism
- Delegation/follow-up skills
- Solid computer skills
- Basic PowerPoint
- Intermediate Excel
- Solid math skills
- Team player with a collaborative and positive attitude
- Ability to create timelines and identify program risks
- Detailed oriented
Education
Bachelor Degree
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.
Intrested in this job?
Related Jobs
All Related Listed jobs
SERVPRO of Chesterfield and SERVPRO of Tri-Cities Plus
Davie, FL 33331
$36,000 - $60,000 a year Just posted