We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiry, and other patient sales and service call interactions. This position must always provide excellent customer service, approaching every interaction with patients as an opportunity to support better health and assist key business functions of the department and medical centers.

This position works remotely and is responsible for supporting initiatives and medical centers for all ChenMed family of companies. Service Team Coordinators will serve our patients according to corporate policies and regulations, while achieving department quality, compliance, and productivity standards, ensuring a high level of customer service.

This role is a full-time role with a typical schedule of Saturday and Sunday from 7:00PM - 8:00 AM Eastern Standard Time. An additional shift differential is provided. This position might be required to work holidays if they fall on the weekends. Bilingual proficiency in English and Spanish is required.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Ensures a high level of customer service while working in a fast-paced structured call center environment.
• Makes appropriate and timely decisions according to department standards, procedures and policies.
• Documents interactions using web-based technology.
• Interacts and collaborates with employees of varying levels across multiple departments.
• Follows up with patients to ensure they are satisfied with service.
• Maintains business relationship by providing prompt and accurate service to promote loyalty.
• Provides responses to patient inquiries based on the ChenMed core model for care.
• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong verbal communication skills including active listening
• Able to deal with a fast-paced environment
• Excellent multi-tasking and organizational skills
• Passion for serving others, particularly seniors, with proactive solutions
• Proficient in keyboarding as well as Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software
• Ability and willingness to travel locally, regionally, and nationwide up to 10% of the time
• Spoken and written fluency in English; bilingual in English & Spanish required.

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or GED
• A minimum of one (1) year related customer service experience required
• Experience with web-based customer relationship management systems
• Experience working in a hospital or medical setting strongly preferred