Setting the Standard for Exceptional Care

For ninety years, Silver Hill Hospital has been at the forefront of psychiatry and leading the way in providing the best treatment for psychiatric illnesses and addiction. Our track record of success is based on a carefully executed team effort, one that uses an array of powerful tools, talent and knowledge to help people turn their lives around. We have opportunities available for individuals who have a passion to make a difference in the lives of our patients.

Patient Accounts Manager

The Patient Accounts Manager will be responsible for the supervision and direction of the Patient Accounts staff. This includes timely and accurate cash application, billing, collections, financial and management reporting and the automation as well as customer service and continuous improvement of these functions.

ESSENTIAL FUNCTIONS:

• Productively works with all levels of management and staff; operates as integral part of management team. Supports and assists team members.
• Develops and continuously improves processes and procedures to facilitate accurate, timely financial information and reporting and managerial information related to Patient Accounting
• Ensures that department policies follow State and/or Federal guidelines.
• Assists with improvement of the Patient Accounting system as part of the Patient Accounting Management Team. Recommends changes and improvements to the automated system, assisting with user acceptance testing as needed.
• Responsible for accuracy, timelines, and completeness of all applicable charges into the generation of revenue for Silver Hill Hospital
• Conducts ongoing review of Patient Accounting procedures as well as overall departmental operations to identify problems and recommend/implement solutions this will include writing drafts of these documents.
• Trains new employees and holds periodic in-house training sessions. Requires thorough cross training of employees to bill all types of coverage regardless of departmental organization.
• Supervises documentation procedures and ascertains that documentation is always kept within the automated system.
• Supervises handling of inquires from carriers and patients regarding insurance claims and ascertains that they are answered correctly and timely.
• Conducts regular periodic staff meetings to inform staff of changes in policies, new business systems problems, etc. Provides in-service training.
• Supervises telephone and mail follow up on amounts due from customers on a timely basis in accordance with departmental policies.
• Coordinates activities, answers inquire, and provides documentation requested by collection agencies and attorneys.
• Supports and assists other areas of the company to ensure timely receipt of payments, timely and accurate deposit of corporate funds, accurate financial reporting, and exceptional customer service.
• Works with patients/guarantors and insurance companies to resolve billing inquiries/errors.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree in finance/accounting/or related area, preferred
• 5+ years of appropriate level of work experience
• Supervisory experience in a medical billing setting
• Experience with computerized billing/collections systems in a healthcare setting. Eclipsys Patient Financial Manager knowledge a plus.
• Experience with billing Fee-for-Service, Contracted and non-contracted insurance collections i.e. Worker’s Compensation Medicare, Commercial and Self-Insurance.
• Excellent oral and written communication skills.
• Strong management and staff development skills.
• Detail oriented with good problem solving skills.
• Previous experience in accounts receivables processing and management.
• Knowledge of hospital billing and government payment systems.
• Knowledge of laws and regulations around privacy of personal and financial information.

Benefits

• Competitive salary
• Full medical, dental, vision, life, disability and supplemental benefits including HSA and 401K
• Paid sick time, vacation days and paid holidays.
• Tuition and certification reimbursement

Silver Hill Hospital
208 Valley Road, New Canaan, CT 06840
www.silverhillhospital.org

Silver Hill Hospital has mandated the COVID-19 vaccination for all staff, contractors, consultants, students and volunteers. For more information, or accommodation questions, please reach out to the Human Resources Department.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability, veteran status or any other characteristic protected by law.