Job description

Who We Are

At Boulder Eye Surgeons, a Panorama Eyecare company, we create centers of excellence in eye care by exceeding national benchmarks for clinical quality, providing unrivaled patient experience, and by being a provider of choice within the regions we serve. We strive to be the model for “Employer of Choice” and we will accomplish this through the integration of education, research, and our commitment to excellence for all our team members. Here at Panorama Eyecare we are all about the word TEAM.

The Role:

The Patient Service Representative for the Call Center will contribute to the fulfillment of the Eye Center’s mission statement by making appointments, verifying insurance participation, and being a welcoming voice for all patients calling the Eye Center. They follow established office guidelines and serve as a general information source for patients while remaining upbeat and position. They are also able to work independently and as part of a team with little supervision. They add to the dynamic of the department and to the Eye Center of Northern Colorado as a whole.

Major Responsibilities:

• Answers phone before the third ring.
• Always positive and friendly with patients, co-workers and anyone who calls in to the Eye Center.
• Verifies patient information and confirms insurance information (including vision plans), and referral status.
• Obtains and retains knowledge of insurance company participation and requirements including when an authorization is needed, or when a referral is needed.
• Registers patients correctly in the computer, providing consistency for patient listing and billing information- including name, DOB, address, phone number, email address, insurance with few errors.
• Answers general questions for patients following established guidelines.
• Assists with answering and triaging incoming telephone calls and routing them according to established guidelines using the provided triage guide.
• Puts patients first and stops all non-work related conversations when there are calls in the queue.
• Answers and screens telephone calls appropriately and gives non-medical instructions to patients in preparation for their visit to the office.
• Serves as primary appointment scheduler for all physicians and other resources in clinic, using the provided scheduling guide.
• Answers questions regarding insurance billing and office financial policies
• Assists patients as needed.
• Provides the highest level of customer service to all patients.
• Assists in maintaining work area.
• Ensures confidentiality of medical records and patient information in accordance with HIPAA laws.

Additional Responsibilities:

• Calls patients on the cancellation list when openings become available and monitors the cancellation list throughout the day.
• Verifies VSP eligibility when scheduling to ensure that patient is not scheduled too soon, and that benefits are available. Schedules VSP patients at the appropriate location with the appropriate doctor.
• Performs other duties as assigned.

Performance/Skills Requirements:

• Knowledge of basic computer skills and application software.
• Demonstrated ability to multi task.
• Ability and willingness to take initiative when there is a task that needs to be completed. Does not remain idle when there is work to be done.
• Above average time management skills.
• Exceptional attendance and punctuality.
• Demonstrated knowledge of English grammar and spelling.
• Effective in establishing and maintaining working relations with patients and staff.
• Possesses exceptional customer service skills.
• Demonstrated ability to maintain confidentiality of sensitive information (HIPAA compliance).

Who You Are

• High school diploma or GED.
• Previous experience in a medical office setting preferred.
• Word processing/computer scheduling experience.
• Knowledge of typical office work environment.
• Previous customer service experience preferred.
• Bilingual applicants encouraged to apply.

Additional Job Details

• Works at our clinic location, Boulder Eye Surgeons.
• This is a Full-Time Position.
• Compensation for this role will be $19.50 to $21.00 an hour based on experience/certification.

Our Growth Opportunities

At Panorama Eyecare, we care about our employee’s ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.

Our Employee Perks

• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company Paid Optical Allowance
• Company Paid Routine Eye Care
• Short Term and Long-Term Disability Insurances
• Educational Allowance
• Generous Paid Holiday Program
• 401K With Company Match

EEOC

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.

Job Type: Full-time

Pay: $19.50 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Boulder, CO 80303: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Medical terminology: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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