The Company

This organization is the largest and fastest growing independent Third-Party Administrator in the United States, best known for their core focus of providing employee benefits in the Taft-Hartley market. With more than 47 office locations, they operate in a class of their own, delivering world-class resources, technology, services, and support to an array of client organizations from coast to coast.

Since 1944, this organization has demonstrated unparalleled commitment to the organizations they serve and to the ongoing development of their already rich value proposition. Leaders of this organization focus on relationships, take risks thoughtfully, exhibit ethical behavior, value performance and accountability, and strive to win, but not at all costs.

The Position

Reporting to Director of Pension Operations, and working in the Las Vegas, Nevada office, the Pension Supervisor is responsible for supervising the operational activities of assigned staff in retirement benefits and annuity processing in accordance with company guidelines, client needs, and legislative requirements. The Pension Supervisor is responsible for leading a team of retirement benefit processors which administers benefits for multiple retirement plans and assists our regional offices with workload overflows relating to seasonal volume, recurring annual, and ad-hoc special projects. This role performs the quality review process, ensures the accuracy of benefit calculations and monthly balancing of benefit payments, and produces required deliverables in accordance with established deadlines.

Additional responsibilities include, but are not limited to:

• Supervises a professional staff demonstrating leadership qualities consistent with management values and mission. Coaches and serves as a mentor for direct reports and provides guidance to assist in development and effectiveness of team members.
• Oversees processing of retirement benefit applications, benefit calculations, and benefits.
• Ensures retirement benefits are administered in accordance with the Plan Documents and regulatory requirements.
• Performs the quality review process of complex pension calculations and balancing of monthly benefit payments.
• Assigns, distributes, and monitors quality and quantity of work produced, including monitoring incoming and outgoing telephone calls, ensuring employees are held accountable for consistently meeting quality and production requirements.
• Assists with developing, implementing, and monitoring policies and procedures to ensure operations maintain compliance with client needs, new developments, regulations, and reporting requirements.
• Resolves call escalations and handles inquiries from clients, unions, participants, and consultants.
• Maintains effective communication and working relationships with management and staff as well as clients, unions, participants, attorneys, and consultants.
• Ensures compliance with ERISA and other regulatory and legal guidelines, and trouble shoots and resolves customer/client service issues.
• Reviews and approves staff time off requests and payroll processing.
• Trains staff on new departmental tasks, procedures, and processes as needed.
• Conducts unit meetings on a weekly/monthly basis to discuss updates and changes to procedure.
• Provides periodic (daily, weekly, monthly) status and production reports.
• Performs other similar and related duties as required.
• Uses strong analytical skills.

The Successful Candidate

The Pension Supervisor demonstrates proficiency in pension services and the tools necessary to perform the role. With a quantifiable track record of success in high-accountability, fast-paced organizations, this dynamic leader possesses the knowledge, skills, and ability to manage a successful team and lead this function in an efficient fashion, within the boundaries of the corporate mission, vision, and core values. These competencies include, but are not limited to the following.

• Bachelor’s degree in business, accounting, finance, or related field.
• Master’s degree preferred.
• Minimum of 5 years progressively responsible experience, related experience in retirement plans, employee benefits, insurance, or payroll management to include supervision for 3 years. Prior multi-employer and Taft-Hartley trust fund experience preferred.
• An equivalent combination of education, training and work experience may be used to meet the minimum qualifications.
• Experience with quality control, process improvement, and data integrity.
• Working knowledge of defined benefit plans, defined contribution plans, 401(k) plans, and benefits administration systems.
• Exceptional team player with the confidence and integrity to earn client and internal team confidence quickly.
• Accomplished change leader, demonstrating a flexible approach and resilience to setbacks. Able to drive operational and cultural change.
• Proven ability to recruit, lead, and motivate a team in order to balance staffing strength with profitability and growth.
• Excellent verbal and written communication skills, including interpersonal skills.
• Strong decision-making and organizational skills, with the ability to optimize the use of all available resources to deliver results on multiple priorities.
• Exceptional analytical and problem resolution skills; ability to exercise independent, sound judgment.
• Proficient PC skills including intermediate to advanced Microsoft Excel and Word skills. PowerPoint experience preferred.
• Ability and willingness to travel as necessary.
• Ability to manage other regional offices remotely utilizing video and phone communication.
• Exceptional work ethic.
• Self-motivated, self-starting personality.
• Ability to project a professional image.

Compensation

The Pension Supervisor will receive a highly competitive compensation package, including:

• Competitive salary.
• Medical, dental, and vision insurance.
• Health savings account.
• Flexible spending account.
• Life Insurance / AD&D.
• Short and long-term disability.
• 401(K) plan with generous employee match.
• PTO.
• 11 Holidays each year.
• Opportunity for career growth within a rapidly growing organization.

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