Company Alaska Airlines

The Team

It should come as no surprise that Alaska Airlines is recognized as one of Seattle’s most desirable companies for engineers and information technology (IT) professionals. Our technology teams are regularly improving the way our guests experience air travel. We are innovators and creators, striving to continually improve our award-winning technology in ways that make travel as simple, enjoyable, and as seamless as possible. We are not content to rest on our successes. We take pride in the fact that our ideas have become the norm across the industry, and we are always thinking about what's next. Our culture of collaboration, history of launching industry-leading products, and experienced teams that work at the highest levels of software development help us to pioneer technologies that are creating an airline people love.

Role Summary

The Principal Product Manager is a lead subject matter expert responsible for crafting the vision and backlog(s) for an assigned product area. As an individual contributor, this role presents options for the long-term strategy for a product portfolio to key stakeholders and exercises considerable latitude and initiative to solve complex problems. This role will work closely with business stakeholders, designers, and engineers to design, implement, test, and refine functionality for mobile applications or other customer or employee facing digital experiences. The Principal Product Manager also acts as a mentor to teammates and provides thought leadership for Alaska Airlines.

Key Duties

• Responsible for the creation, communicates, and regularly updates a vision and direction for their product portfolio.
• Responsible for the creation, decisions, and maintenance of a value-based prioritized backlog of opportunities for products which align to Alaska’s business strategy and goals.
• Responsible for the creation, communication, and maintenance of strategic roadmaps to ensure visibility and transparency of work planned.
• Use product discovery techniques to move from idea to prototype.
• Accountable for the creation of user stories and acceptance criteria.
• Utilize story mapping techniques to inform the creation of release plans, with a strong bias towards incremental delivery and iteration.
• Partner with the UX Design & Engineering teams to provide guidance and prioritization during the product development process and participate in user research and product discovery activities.
• Exercise considerable judgment to make key tradeoff decisions.
• Engage in constructive conversations with - and deliver tough messages when needed - to key stakeholders, including senior executives, while continually building professional and productive relationships.
• Coordinates new & changed functionality with affected groups to ensure seamless rollout of new capabilities.
• Interacts with external vendors in design, delivery and support of software and hardware products.
• Develops and reports on key product development metrics and builds ability to track and measure into offerings.
• Provides day to day support of the portfolio of applications and products including managing support inquiries, responding to user feedback, creating communications, triaging reported system issues and identifying timeline for resolution as part of Agile Delivery Sprint processes, etc.
• Builds and establishes partnerships with external vendors and partners to achieve outcomes to support the operation and product(s).

Job-Specific Experience, Education & Skills

Required

• 7 years of experience in product management.
• Bachelor’s degree with a focus in a related discipline, or an additional two years of training/experience in lieu of this degree.
• Proficiency with product management methodologies (including user research and product discovery).
• Proficiency with AGILE/SCRUM software development methodology.
• Demonstrated knowledge of the software development life cycle (SDLC).
• Excellent written and verbal communication skills with diverse audiences, including both technical and non-technical customers, colleagues, and executives.
• Ability to facilitate user group meetings with stakeholders and drive agenda for a common solution.
• Demonstrated ability to interact with all levels of management cross-divisionally.
• Demonstrated ability to manage multiple projects with increased complexity.
• Demonstrated ability to manage conflict.
• High school diploma or equivalent is required.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Prior product management experience with a team developing mobile applications for iOS devices.
• Prior airline industry experience.
• Experience managing vendor relationships.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Competitive total rewards package
• Medical, dental and vision benefits
• 401k match program
• Monthly incentive pay plan
• Annual incentive pay plan
• Generous paid time off
• Travel privileges on Alaska Airlines & Horizon Air

Employment Type Full-Time

FLSA Status Exempt

Regular/Temporary Regular

Requisition ID 2022-8638

Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.