You will:

• Direct and support Account Managers throughout the sales process to insure additional profitable sales, long term customer retention and product selection that parallels company Core Values.
• Evaluate all Account Managers in respects to achieving the desired results within specific time frames.
• Develop good working knowledge of Storefront (eCommerce) and Vision (CRM) and promote use of these technologies to Account Managers in the field.
• Establish and maintain viable sales pipeline through CRM opportunity tool.
• Investigate and identify potential new customers and markets and verticals
• Responsible for executing training criteria for new sales reps.
• Distribute and follow up all sales leads utilizing CRM opportunity tool.
• Develop ongoing relationship with Dalco’s top fifty accounts in your territory
• Coordinate monthly/bi-monthly team meetings.
• Coordinate Account Manager participation in all training seminars, meetings and workshops.
• Collect and investigate competitive activities and communicate to appropriate Account Managers and Dalco management.
• Assist all customers with problem resolutions relating to shipping, pricing, billing, representation.
• Recommend potential sales personnel levels within regional area for approval by Director of Sales.
• Develop and maintain a strong working relationship with key vendors.
• Oversee/assist in quotes and bids.
• Recommend potential sales promotions, workshops and seminars for approval by Director of Sales.
• Be keenly aware of margins. Be able to identify margin losses and ways to increase margins.
• Attend monthly Company sales meetings to ensure Account Manager’s knowledge of updates of vendor products and equipment.
• Assist Credit Department with credit applications, collections and general follow up.
• Display a courteous and helpful attitude resulting in a positive experience for our customers.
• Promptly follows up with customer after complaint to ensure they are satisfied with the action that was taken.
• Recommend potential departmental changes and improvements.
• Assist all customer support departments in resolution of the customer problems and satisfaction of needs.
• Responsible for communicating and implementing technology improvements in the field as it pertains to your Account Managers.
• Perform additional duties and projects as assigned.

You have:

• Bachelor’s degree or equivalent experience
• Minimum of five years sales experience in a janitorial distribution business or equivalent.
• One or more years supervisory experience
• Utilize personal vehicle to service customers and ensure required automobile insurance maintained. Provide copy of insurance certificate as requested. Valid driver’s license required.
• Efficient with Microsoft products, internet, outlook, etc.
• Proven ability to develop strong customer base and extensive product knowledge.
• Demonstrate managerial skills.
• Ability to meet deadlines.
• Able to work varied hours.
• Perform demos with equipment and products.
• Demonstrate good verbal and written communication as well as problem solving skills.
• Trustworthy, honest and respects confidentiality.