This is a remote position.

Delta Dental of Michigan may be required to comply with applicable federal, state, and local COVID-19 workplace safety laws, regulations, and/or orders. Delta Dental of Michigan reserves the right to require all employees, as a term and condition of employment, to comply with such requirements or obtain an approved medical or religious accommodation in accordance with applicable law.

Delta Dental of Michigan, Ohio, and Indiana is a leader in dental benefits, plus so much more.

We improve oral health through benefit plans, advocacy and community support, and our corporate giving builds healthy, smart, vibrant communities for all. We devote our time, talents and financial resources to improve oral and overall health, and we invest in initiatives that support youth, education, workforce and economic development.

We are a force for good-part of the reason why employees find working at Delta Dental fulfilling. Delta Dental companies nationwide comprise the Delta Dental Plans Association, which provides coverage to more than 83 million Americans and operates two of the nation's largest networks of participating dentists. For more, visitwww.deltadentalmi.comandwww.vibrantcommunities.com, and apply online atwww.deltadentalmi.com/careers.

Job Summary:To design, implement and manage the Customer Relationship Management (CRM) application and supporting processes for the Enterprise.

Primary Job Responsibilities:

• Manages projects throughout the development life cycle (including analysis, design, testing, deployment and support), and provide updates to the technical/business teams on project status and milestones.

• Advises and collaborates with management on potential solutions to business needs that may be addressed through the use of Salesforce and associated third-party applications.

• Conducts business process reviews and requirements gathering sessions; develops solutions to meet business needs, collaborating with development team as appropriate.

• Manages tools to backup data and metadata for business continuity purposes.

• Provides support to data transformation team.

• Mentors and helps onboarding of new team members.

• Researches Salesforce release schedule and assesses impact to enterprise and projects in flight.

• Assists in maintaining updated system documentation and Salesforce policies and procedures.

• Engages in operational support tasks, also known as Keeping the Lights On (KTLO).

• Provides Salesforce user training as appropriate for the Enterprise.

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

#LI-Remote

Position requires a bachelor's degree in computer science, information technology, engineering, business administration, or a related field, and three years ofSalesforceSystem Administrator experience. The three years of Salesforce System Administrator experience must include experience with the following: Configuring Workflow rules; Configuring Reports and Dashboards; Setting up new users; and Supporting users in a Salesforce Classic or Lightning environment.

Position also requires one year of experience using Agile methodology to identify, analyze,develop and implement software solutions. Agile and Salesforce experience may be obtained concurrently. Salesforce System Administrator Certification is preferred but not required.

Position requires verbal and written communication skills; interpersonal and organizational skills; ability to manage multiple projects with competing deadlines; ability to resolve complex problems using independent judgment.

Position may require working outside of regular business hours in order to support system maintenance.

Telecommuting permitted; job may be performed from anywhere in the United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.