Nature of Work

We have decided to re-open this recruitment in order to obtain a larger applicant pool. If you have previously applied, your application will be considered for this position and you DO NOT need to re-apply. All applications will be reviewed after the new recruitment is closed.

At Coconino County, public service matters. Our dedication to public service promotes a culture that elicits employee growth, cultivates inspiration, and creates future leaders by empowering employees to solve internal and external customer needs and exceed customer service expectations. As an award-winning organization with high regard for cultural diversity and the positive contributions of the many thriving cultures within our county, our nation, and our society, Coconino County leads a variety of initiatives that celebrate diversity; from our Annual Diversity Day, and monthly Heritage Lunch & Learns, to book clubs, and professional development academies which target diverse workforce segments. Coconino County's respect for diversity is shared throughout the organization. Be part of this optimistic, innovative team where outstanding customer service creates dynamic solutions and engages leadership at every level.

Under general supervision performs work of routine nature for set up of PCs, peripherals, network components, and other equipment as required and performs related work as assigned.

Please Note: For questions regarding this posting please contact the Sheriff's Office at 928-226-5069.

Typical Duties

(Illustrative Only)

• 
  Provides telephone based support to all levels of county staff in the use of end user hardware and software products; generates work orders and inform field assigned staff of tasks requiring their attention
• Provides limited troubleshooting and maintenance of PC’s and associated peripherals, coordinates with vendors and other IT staff members to resolve hardware, software and network problems
• Installs and configures end-user software; assures that employees know how to care for PC’s and associated peripherals and understand procedures for data backup, network access, etc.
• Assists in maintaining administrative control over IT assets and related supplies through maintenance of inventories, files, logs, etc.

Essential functions include but not limited to: working with and around others; working with frequent interruptions; repetitive (hand, wrist, elbow and shoulder) motion for computer work; visual acuity (near and far) for computer work; color vision for working with computer screen; hearing and speech for ordinary conversations and presenting to groups; touch for computer work.

Minimum Qualifications

High school diploma or GED and one year of experience in the computer technical support field or any equivalent combination of education training or experience which demonstrates the ability to perform the duties of the position.

ADDITIONAL REQUIREMENTS:
A+ or similar certification. Ability to lift up to 50 pounds.

The ideal candidate is experienced working with internal and external customers on a technical/help desk. Experienced working in a Law Enforcement environment, and training others.

This position is non-exempt from overtime.

Knowledge, Skills and Abilities

Working knowledge of:

• PC hardware, printers and associated peripherals
• Current PC operating systems and application software

Ability to:

• Analyze, troubleshoot and resolve problems associated with PC hardware and software
• Apply principles and techniques of customer service and effective problem solving in a technical support environment
• Work safely and promote a culture of workplace safety
• Communicate effectively both orally and in writing in one-on-one and group settings
• Comprehend complex verbal and written instructions

Coconino County is an Equal Opportunity Employer.
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Employee Benefits

Coconino County offers a comprehensive employee benefits
package to regular employees working 30 or more hours per week that includes:

(Regular Part Time employees receive some benefits on a pro-rated basis. Temporary and Seasonal employees do not receive benefits. Elected officials are not eligible for vacation and sick leave.)

• Vacation/Annual Leave
• Sick Leave
• 10 Holidays Per Year
• Health Care Insurance
• Dental Plan
• Vision Plan
• Group Life Insurance
• Pre-Tax Deduction Plan
• Sick Leave Conversion Plan
• Personal Day Purchase Program
• Vacation Sell Back Program
• Tuition Reimbursement Program
• Wellness Program
• Long-Term Disability
• Arizona State Retirement System
• Employee Assistance Program
• On-going Training Opportunities
• Free bus transportation/ EcoPass bus pass

Elective Coverage

• Dependent Medical, Dental, and Vision
• Supplemental Life (for employees & dependents)
• Flexible Spending Account
• Health Savings Account
• Tax-deferred investment program
• Accidental and Disability Insurance
• Short Term Disability