Job description
Overview:
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
Inside InComm from InComm on Vimeo. About This Opportunity:
This is a Greater Atlanta or Greater Dallas-based remote position* Responsibilities:
When you think of InComm Payments, think of Innovative Payments Technology. We were founded 25 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 2,500 employees in 30 countries around the world. We own over 386 global technical patents and a network that includes over 500,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.
Inside InComm from InComm on Vimeo.
InComm Payments is looking for a Tech Support Analyst I for our Atlanta or Dallas office. This person will oversee and monitor our app servers, batch servers, and file servers.
This person will work 2nd shift (2 pm to 10 pm) either Tuesday through Saturday but need this individual will need to be flexible as they may be some weekend coverage as well.
This is a Greater Atlanta or Greater Dallas-based remote position*
- Daily monitoring of company platforms, including Splunk, Opsgenie and Big Panda
- Monitor daily changes as part of Change Management
- Document Incidents with all required activities and information
- Manage service disruption and follow company defined escalation process
- Daily email communication with internal and external customers
- Follow all Company defined roles and responsibilities
- Work a 2nd shift role with understanding of critical nature of attentiveness
- 0 - 2 years of experience
- Demonstrated ability to pay attention to detail and always remain alert.
- Good communication skills, both verbal and written
- Team player, understanding of working with a team and working shifts
- Technical knowledge of Microsoft platforms including Windows Operating Systems, Office Products including Sharepoint
- Service entry and tracking knowledge using Service Now
- Knowledge of monitoring tools including Splunk, Big Panda and Opsgenie
- Change management and knowledge of incident management
- Cisco Jabber, Finesse or call center phone system
- ITIL knowledge, Service Management experience
- Ability to work 2nd shift in office or remote
- College, Military, or equivalent work experience
InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
This position is eligible for the Employee Referral Bonus Program - Tier I
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