Alert Innovation, now powered by Walmart, is a fast-growing venture on a mission to reinvent retailing through robotics. We've partnered with Walmart to develop our Alphabot® technology, which is currently being deployed at stores throughout North America.

We're hiring a Technical Writer to create learning media, guides & technical training documentation. You will work with engineering and operations teams to gain a working understanding of the overall product functionality. This information needs to be distilled into training materials, assembly instructions, maintenance procedures, troubleshooting guides, etc.

What you'll work on:

• Utilize engineering data (specifications, CAD models, bills of material and engineering drawings, etc.) to create various technical documents.
• Draft, revise, publish, and maintain product documentation, including training materials, assembly instructions, maintenance procedures, etc.
• Proactively solicit information from subject matter experts.
• Work closely with the team lead to manage schedules for delivering product documentation.

What we're looking for:

• 4+ years experience in technical writing, preferably for electro-mechanical products.
• Some technical understanding of how electro-mechanical products operate.
• An ability to convey highly technical concepts in simple terms, in many cases such that the content can be understood by non-technical readers.
• Experience creating and editing technical customer-facing documents, including user manuals, assembly instructions, service manuals and technical sales literature.
• Must be proficient with commonly used authoring tools such as Madcap® Flare, Adobe RoboHelp, Articulate Storyline, Adobe Captivate, etc.
• Experience with learning & development programs, training courses and using learning management systems efficiently.
• Need to have previous experience in handling CAD models, 3D concepts, exploded views, analyzing engineering drawings and review bills of material, etc.
• Working knowledge of Cloud computing services
• Experience using CAD tools to extract images, ability to manipulate models and isolate subassemblies to enrich documentation.
• Degree in Mechanical or Electrical engineering, English, technical communication, writing, or related field.

Alert Innovation's recent awards include:

WHAT WE OFFER:

• Highly competitive pay for the Boston market where we're based
• Excellent medical benefits — multiple health plan options, Doctor on Demand service, and vision & dental plans for you & dependents
• 401(k) match, stock purchase plans, life insurance and more
• Annual grants of Walmart RSUs
• Unlimited paid time off and flexible work schedules
• Up to 12 weeks of parental leave
• Walmart discounts in-store and online
• Free lunch, coffee, and snacks provided daily!

Learn more about why we were named a 2022 Best Place to Work at alertinnovation.com/careers.

Alert Innovation offers a safe work environment for its employees and partners. All employees, contractors, interns, and visitors are required to be fully vaccinated. Additional COVID precautions, such as wearing face masks, hand washing, and hand sanitizing are also common practices in all Alert Innovation facilities. We are a flexible work environment and offer on-site and hybrid work schedules based on team requirements.

Alert Innovation is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.