Employment Type:

Full time

Shift:

Night Shift

Description:

Reporting to the Manager of the Telecommunications Department and under direct supervision answers and directs incoming and outgoing calls, operator lines, security, and emergency lines. Provides answering services and provides paging services for physicians and hospital personnel . Monitors the alarm systems and provides updates to on-call schedules for various physicians and departments.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Receives incoming calls and transfers them to the appropriate extension. Receives and monitors outgoing calls, assists patients, visitors and hospital personnel who experience difficulty in placing calls.

Provides computerized answering service for our clients and answers calls in their absence. Takes and relays messages, logs all calls received by the answering service. Assists in keeping updated and current information in the software.

Pages the appropriate individuals and transfers calls according to instructions.

Pages over the loudspeaker system when appropriate and maintains a daily log of all overhead pages .

Pages “Emergency Codes” indicating emergency situations as applicable throughout the hospital.

Receives on-call schedules from various departments and physicians. Relays the appropriate information upon request.

Contacts Security via radios and direct them to various hospital areas in response to problem situations called in to Telecommunications.

Maintains up-to-date records of physicians’ office addresses and phone numbers. Maintains the current contact information of the hospitals’ management personnel.

Evaluates environmental safety and provides an environment that is safe and complies with National Patient Safety Goals.

Remains informed of developments in the area of expertise including but not limited to Healthstream assignments, workshops and reading pertinent literature.

Rotates to any shift as required.

Conforms to the established Standards of Behavior

Other duties as assigned

JOB SPECIFICATIONS:

The ability to learn call center skills .

Proficient typing skills.

Completion of a High School Diploma or its equivalent.

The mental/visual/auditory ability to quickly respond to callers and to attend to video screens, panic and fire alarms panels, monitors and small figures.

Interpersonal skills necessary to interact effectively with all department employees and all levels of hospital personnel and to communicate courteously with all types of callers .

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.