Job description

⭐⭐⭐ Join our team! Now hiring Welcome Attendants at BigShots Golf Fort Worth, TX! ⭐⭐⭐

BigShots Golf Fort Worth, TX is proudly managed by O’Reilly Hospitality Management, LLC (OHM.)

At OHM, WE are:

✅A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
involvement, & philanthropic outreach efforts.

⭐Committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact.

⭐Seeking supportive, collaborative, persuasive people to join our team!

What we offer:

✔ 401k & Roth match – full-time and part-time team members are eligible!

✔Health, Dental, Vision & Life Insurance Options

✔ PaidTime Off, including Paid Parental Leave

✔ Growth Potential and Career Advancement

✔Hotel/Restaurant Travel Perks & Discounts!

Purpose for the Position:
To assist guests to promote all aspects of their Golf experience including reservations, F&B, fees and membership. Primary focus on guest service. Serve as an attendant to the guests by walking them to their assigned tee box, explaining BigShots
Golf gaming and answering any questions the guest may have.

Essential Responsibilities:

• Responsible for greeting and assigning guests to a tee box promptly with a polite, welcoming, and energetic manner in order to provide high quality service in a timely manner.
• Handle all incoming phone calls and direct to the appropriate team member.
• Manage wait lists for tee boxes.
• Responsible for helping guests get a member card and assigned to a tee box.
• Responsible for understanding and communicating, in a friendly and efficient manner, the BigShots Golf experience, information about clubs, and provide quick troubleshooting tactics within the tee boxes.
• Must be accessible on the tee line and/or lobby area for help and continuously being available in the lobby area to escort guests to their tee boxes or seating within the restaurant.
• Assist in ensuring BigShots Golf Rules are followed within the facility for team member and guest safety.
• Responsible for ensuring all tee boxes have every club needed and all holes on the club rack are filled.
• Responsible for replacing broken clubs in the tee boxes. If clubs are broken, follow broken clubs procedure.
• Responsible for assisting and coordinating services that a Guest may need. (i.e; Guest only has cash and they want to extend booking time in their tee box, need lefty or junior clubs, etc.)
• Responsible for seeing that daily assignments are completed in their respective areas, to meet BigShots Golf standards and as communicated in the expectations (ie no trash/debris on the tee line or range, etc.).
• Assist fellow team members and Guests to ensure delivery of the Service Standards without being directed. Be aware of team members and the environment and participate as a member of the team (may include monitoring/maintaining restroom cleanliness, running food, etc)
• Notify supervisor of guest complaints at the time they occur. Rectify, practicing service recovery, any complaints as soon as possible.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health/Wellness and Safety culture.
• Performs other duties and responsibilities as required or requested.

Job Types: Full-time, Part-time

Pay: From $1.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Fort Worth, TX 76177: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your compensation expectation?

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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