Job description
- Comply with safety rules, policies, and procedures
- Clear linkage between OneISS vision and client needs
- Heavy emphasis on customer service and partnering with executive, facilities management, and multiple vendor representatives
- Maintain clean work area
- Communicate with the team, manager, co-workers, and clients professionally
- Perform work assignments in a team with other employees as needed
- Fill in during staff shortage
- Use proper personal protective equipment
- Present a professional appearance and conduct
- Understand customer service and satisfaction
- Understand reporting systems and the environment
- Instill trust
- Demonstrate outstanding organizational skills and attention to detail
- Realize the importance of a team working environment
- Communicate and work effectively across all service line teams of the site (ISS, other service providers and customer functions)
- Collaborate with colleagues across the company so that information is disseminated effectively
- Participate in project groups and meetings as required
- Promote the OneISS Vision
- Transfer best practice
- Use the site to promote and further develop ISS
- Must have a Bachelor's degree in Business, Hospitality, Marketing, or similar
- 5+ years of work experience in a similar role (e.g., Facility Management, Event Management, Concierge, Hospitality, Front Desk)
- Experience in planning, budgeting, and marketing
- Demonstrated leadership and vision in managing and influencing people
- Strong computer proficiency skills (Word, Excel, PowerPoint)
- Demonstrates excellent interpersonal skills
- Can effectively communicate and relate to all levels within and outside the organization
- Creates and builds positive and productive relationships
- Partners with customers in order to tailor experience initiatives to customer purpose, strategy and mission critical activities
- Brings the latest trends, inspiration and thinking within workplace design, experiences and engagement to our customer’s site
- Architects memorable experiences for our customer’s site, delivered through talented service employees and subject matter experts
- Brings to life customized workplace events focused on increasing employee productivity and engagement
- Delivers environments and activities that promote workforce health and well-being
- Shares knowledge from the ISS global network of creating workplace experiences across many different industries
- Partners closely with food services/catering lead, customer and all service lines for event planning and production (including menus, presentation, cost containment, venues, equipment logistics, room setups and best practices) to ensure the best experience
- Leads site tours for guests of our customer and ISS
- Embeds into the site environment working alongside our service teams for the employees of the company
- Recognizes celebrates that people have different needs based on their role, demographics and culture
- Observes the workplace environment and culture to identify the experiential needs across all ISS operational touchpoints
- Accelerates improvement in workplace energy and engagement by serving as a process catalyst
- Advises on how to develop an environment for increased creativity and productivity
- Connects operational needs with service deliveries to implement the workplace strategy and design aiming to benefit all employees
- Engages with the local community by attending events and networking with start-ups and organizations; manages key initiatives related to enhancing community experience, creating efficiencies and incremental revenue streams
- Measures the success of events and curated experiences through quantitative and qualitative methods
- Presents workplace experience monthly reports including curated events, return on investment (ROI) and benefits
- Manages any workplace experience coordinator/host positions at the site (including recruiting, orienting, supervising, training, evaluating and recognizing)
- Sitting at a computer for 50% of the time
- Walking/inspecting the site 50% of the time
- Must be able to lift a minimum of 10 pounds
- Must be able to work under pressure and time deadlines during peak periods
JOB DETAILS
Date posted:
APR 7, 2023
Country:
UNITED STATES
Location:
SANTA MONICA, CA, US, 90404-3030
Job Category:
ACCOUNT MANAGEMENT
Full time/Part time:
FULL TIME
Requisition ID:
34366
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