Job description

BlueCrest is a global, innovative leader in enterprise print, mail and customer communications. Our products include printers, inserters, sorters and parcel solutions—and a renewed commitment to innovative software and vote-by-mail solutions. We are proud to be an industry and market leader in the mail space.

Although our manufacturing headquarters is based in Danbury, Connecticut, we are a global company with clients and team members in over 18 countries worldwide, including an expansive field service team comprised of over eight-hundred specialized field service technicians.

We actively look for prospects who:

• Are enthusiastic problem solvers.
• Are passionate about client success.
• Enjoy collaborating with others, but can work independently as needed.
• Strive to exceed expectations.
• Possess a high-level of ethics and commitment, as well as a self-starter
• If this sounds like you, then you may be a great fit for BlueCrest!

You are:

• A clear and effective communicator, that enjoys interacting with clients as well as internal partners.
• An experienced Electro-Mechanical Technician with a strong understanding of mechanical concepts.
• Proficient in troubleshooting, problem solving and diagnostic methodologies
• Able to use standard and specialized hand tools, power and diagnostic tools, and measuring equipment
• Energetic self-motivated with a positive attitude
• Committed to championing new ideas, strategies or concepts to ensure that the business is retained and the client is totally satisfied
• Examples of relevant industries include, but are not limited to manufacturing equipment, printer, inserter, sortation, parcels, HVAC, automotive repair, former military, or any industry with strong troubleshooting and repair skills.

You will:

• Partner with our clients to manage maintenance and operational activities to achieve success.
• Proactively schedule and perform preventative maintenance.
• Trouble-shoot customer reported and self-identified problems.
• Proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction.
• Plan and perform equipment upgrades and new installations.
• Identify opportunities for improvement, issue prevention, and customer training.
• Manage a queue of calls to ensure that customers are contacted within the established guidelines, and that incidents are closed in a quality manner within the established guidelines.

We will

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization

Our Team

• Our BlueCrest team offers a full range of inserters, sorters, software and production printers that enable the creation of high-impact, color customer communications, including bills, statements, marketing offers and compliance documents. We provide digital solutions so organizations can create the right relationships with the right customers.

Your background:

• As an Onsite/Field Technician you have:
• A minimum of 1 years' experience trouble-shooting and repairing complex mechanical equipment.
• Strong experience working on electro-mechanical equipment preferred.
• Understanding of electrical and/or mechanical diagrams.
• Understanding of PC hardware, software, and/or networking.
• A valid driver's license is required.
• Must maintain reliable transportation to travel to and from customer locations.
• The ability to perform frequent lifting and/or moving items up to 50lbs.
• Flexibility to work overtime, weekends, holidays, and/or different shifts as needed with minimal notice.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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