Job description

Open mail and date stamp all documents, separate bills from other correspondence, identify bills to the correct customer account, and prep the escrow accounts for the appropriate escrow disbursement. Maintain the ticklers, update the system information and maintain BlitzDocs filing via scanner.
Retrieve check register reports and checks. Separate by affiliate and by the responsible escrow administrator. Review all check amounts to balance to the register reports. Distribute checks to the appropriate escrow administrator. Maintain the escrow check register reports, sorting and filing in appropriate manual/books.
Match checks with prepped bills; balance the disbursement amount and forward checks to the various insurance agencies (i.e. homeowners, flood, private mortgage, and optional insurance.) Ensure all LPMI and annual USDA fees are paid timely, appropriate general ledger entries are made and the system updated.
Answer and/or research other correspondence, inquiries or tasks received from customers and affiliates for prompt resolution (i.e. refunds, customer switching insurance companies, changes in escrow payments, etc.) to ensure accurate, efficient and courteous customer service.
Audit the new loan files (paper and BlitzDocs) to ensure that they are properly documented with evidence of sufficient hazard insurance coverage and flood insurance coverage, if applicable. Document adequate insurance coverage for all loan files and maintain the ticklers for subsequent follow-up. Update flood panel with applicable information found on the standard flood hazard determination sheet in loan file, as necessary. Verify PMI information, if applicable.
Retrieve weekly expiration reports; check each account and follow-up by requesting bills and/or other information from the appropriate insurance agency and/or the customer. Maintain the ticklers for subsequent follow-up.
Correspond with insurance companies and/or the customer relating to requests or changes in mortgagee clause information, to increase coverages and/or decrease deductibles. Maintain the ticklers for subsequent follow-up.
Correspond with insurance companies and/or the customer relating to cancellation notices received. Bind forced placed insurance (FPI) with our FPI carrier as of the cancellation date. Maintain ticklers for subsequent follow-up.
Initiate forced placed insurance (FPI) on customer accounts by adhering to Central Bancompany's Insurance Procedures. Reanalyze the escrow account to begin collecting for FPI premiums and send notification to the customer.
Review customer requests to delete private mortgage insurance (PMI) to ensure compliance with investor guidelines and/or the Homeowners Protection Act. Complete PMI cancellation worksheets as necessary. Reanalyze the escrow account to drop the PMI and send notification to the customer.
Ensure escrow analysis, loan type and status codes are accurately maintained on the mortgage loan system when requests are received to add or delete escrow or private mortgage insurance.
Conduct on-line and en-masse escrow analyses. Make adjustments to payments for increase or decrease in the premiums of any escrow item. Send notices to customers.
Annually, review the trial escrow analysis reports for account discrepancies in the amounts or dates of the anticipated disbursements. Annually, research stale-dated escrow disbursement checks for property escheatment purposes.
Maintain educational and professional expertise through attendance at job related seminars, conferences and workshops.
Perform other tax escrow administrator duties as assigned in the loan servicing department in the absence of the tax escrow administrator or in times of unusual activity.
Provide assistance to customers and co-workers to ensure prompt, courteous, and accurate customer service.
Assist in the development of manuals and supporting documentation to accomplish tasks/duties inherent in this position.
Contribute to the effort of the Loan Servicing Center by performing other duties as assigned.

Requirements:
One year of loan processing/servicing experience and knowledge of bank loan processing/servicing policies preferred.
Knowledge, skill and mental development equivalent to the completion of high school and some college courses which include specific courses in business and math.
Strong verbal communication skills as evidenced by the ability to interact both face-to-face and over the telephone with customers and co-workers.
Demonstrated ability to use tact, diplomacy, and a professional personal appearance when dealing with customers and co-workers.
Ability to initiate work activities with minimal supervision and exercise independent good judgement.
Accuracy and attention to detail. Good math skills.
Strong customer service and relations skills.
Ability to manage multiple tasks simultaneously in a fast paced environment.
Ability to establish and meet deadlines.
Analytical, organizational, time management, and problem-solving abilities.
Good typing/word processing and written communication skills.
Working knowledge of word processing software.
Good proof reading and editing skills.
Ability to learn and use the computer systems (i.e. LoanServ, CIF, Central Archive, BlitzDocs, Encompass) and reports to research and process transactions.
Knowledge should include the use of reports as it applies to the accomplishment of their duties.
Ability to learn and apply knowledge and understanding of applicable regulatory and compliance issues as it applies to their area of responsibility.
Ability to apply such knowledge in day-to-day operations and the ability to disseminate such knowledge in an appropriate manner.

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.