Job description
Company Profile
Alliance Shippers, Inc. is one of North America’s largest independently-owned providers of global logistics and transportation services. Through our sales and operating facilities strategically located in the U.S., Canada, and Mexico, Alliance Shippers, Inc. offers shippers worldwide a full-service/single-source team approach to providing The Perfect Shipment® via state-of-the-art rail, highway, ocean and air transportation services.
Role:
- Handle customer accounts by providing an error free shipment from origin to consignee.
- Communicate with team members, management, Alliance network, and customer in order to ensure you are an active and vital member of the operation.
Daily Duties:
- Receive/Manage customer intermodal shipment orders via phone, fax, edi, email.
- Input customer shipment orders into Megatrans dispatching system.
- Manage/Dispatch drayage carriers to pick up and deliver intermodal shipments.
- Manage/Send rail billing to appropriate railroads indicating rail route, container #s, commodity, shipment details, notify parties.
- Schedule delivery appointments with consignees.
- Track and trace shipments to ensure transit is meeting customer expectations using railroad websites.
- Supply customers with requested status updates and of any and all issues at time of occurrence.
- Problem solve transit exceptions to resolution.
- Manage and communicate any and all accessorial charges to customer once aware of charges using the applicable accessorial tariffs.
- Manage customer inquiries via phone/email, ensuring a timely professional response to their questions.
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