• Coordinate prompt resolution of issues that affect our product at the original equipment manufacturer (OEM) level such as installation of ship short components, replacement of non-conforming parts and/or systems, etcetera
• Complete consistent and quality service repairs
• Prioritize, schedule, and organize chassis production repairs as needed at the OEM level
• Self-check work and inspect prior processes
• Actively communicate within Spartan RV Chassis and with the OEM on open issues
• Complete proper forms and documentation; collect and document information on a daily service log spreadsheet, including the complaint, condition, and correction
• Maintain a clean and safe work area
• Initiate process improvements
• Communicate with cross-functional teams (manufacturing, engineering, materials, purchasing, sales, etcetera) to resolve issues
• Read and follow detailed operator instructions, installation drawings, blueprints, etcetera, as required
• Use basic hand, electric, cordless, and pneumatic tools, as required
• Perform rework, as needed
• Learn and retain skills and practices needed to complete assigned duties
• Solve complex problems with minimal assistance
• Complete reports for travel expenses, as needed
• Other duties as assigned

• Minimum of two years experience with trouble shooting and repairing chassis mechanical and electrical systems
• Experience in customer service, various manufacturing settings, and chassis assembly preferred
• Proven success with systematic problem solving process
• Possess a CDL, or be willing to obtain
• Commitment to providing excellent customer support
• Excellent attendance
• Positive attitude
• Strong and consistent attention to detail
• Self-motivated with the ability to stay on task
• Capable of comprehensive listening (understanding the message(s) that is being communicated)
• Basic computer skills are required
• Strong:
  • Knowledge of chassis components and systems, both mechanical and electrical
  • Communication skills, verbal and written
  • Organizational, problem-solving, and analytical skills
• Able to:
  • Accumulate personal tools and equipment required to perform assigned tasks
  • Work overtime on short notice
  • Embrace change
• Willing to:
  • Improve self / area / company (including pursuing additional training, if needed)
  • Develop a working knowledge of Spartan’s systems (example: PLEX, Solidworks PDM)
  • Maintain a flexible and extended work schedule as needed to accomplish objectives

The OEM Technician position is responsible for promptly resolving problems found at the original equipment manufacturers (OEM) facility.