Job description

Skill & Competencies Requirement

· Fluent English communications skill both written and spoken

· Good communication skills both interpersonal and intrapersonal

· Exceptional process orientation & process adherence based on sound knowledge

· Excellent customer service skills – voice, chat and email

· Excellent verbal & written communication & presentation skills.

· Working knowledge of quality concepts

· Ability to handle multiple tasks simultaneously

· Tech savvy with proficiency in MS office applications

· Ability to audit and provide feedback to customer service consultant

· Active listening and ability to coach

· Analytical and problem solving skills

· Willingness to work in different shift timings

· A balance of being independent and a team player

· Resilient - recovers quickly from setbacks

· People leadership, management and influencing

· A person with initiative who is motivated to do things and willing to get things done in a timely manner

· Receptive to guidance, coaching, and feedback from Training Manager

· Maintain high standards of professionalism and integrity at all times and abide by all regulatory requirements

· Good Customer interaction skills

· Task Management & Organization skills

· Ability to engage with the client and run/lead workshops

· Ensure effective KA / KT during transitions of processes.

· Drive central initiatives of TT organization

· Ability to develop content/assessments etc.

· Ability to facilitate training sessions both in online and offline formats

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Training Manager: 1 year (Preferred)
• Calls: 1 year (Preferred)
• Medical Scribing: 1 year (Preferred)

Work Location: One location

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